Welcome to CannonBet Frequently Asked Questions page. Here you will find the answers to the key questions raised by our Clients. In case you have a problem that is not covered in our FAQ list, our Customer Support team will be happy to assist you, and maybe your query will find its way into our frequent questions list.
How can I open an account in CannonBet?
In order to register an account in CannonBet, click "Registration" at the top right of the website. Registration process is required only once and it will last just a few minutes.
Can I have more than one account with CannonBet?
You can only have one account in CannonBet, multiple accounts are not allowed in the Website.
How can I see the history of my bets?
In order to view your bets, please enter the section "Balance", then "Bet History". Choose the bet period and status in the open window and click “Show” button.
I have forgotten my username and/or password. What shall I do?
In order to reset your password please click on "Forgot Password?" at the top right corner of the website and follow the instructions. If you have forgotten your username, please contact our Customer Support Service by sending an е-mail to Email address [email protected] and your username will be recovered once your identity is confirmed.
How do I place a bet?
When you have already chosen the event you want to bet on, just click on the game outcome you want and the bet you’ve chosen will appear in the bet slip on the top right corner of your screen. Once the bet slip has opened, enter the amount that you wish to bet, and the bet slip will automatically calculate your potential winning. Click on "Place bet" to make your bet. The bet amount will be deducted from your account balance.
How can I see whether my bet was accepted?
Once you have confirmed your bet by clicking on "Place bet" in the bet slip, you will receive confirmation of acceptance, if the bet has been placed successfully. Each bet you place will appear in your account under "Bet History". Please note that a bet, once placed, can no longer be cancelled.
I placed a bet by accident. What shall I do?
Unfortunately once you have confirmed your bet by clicking on "Place bet" the bet is accepted and can no longer be cancelled. Check your choice once more before you make a bet.
What bet types can I place in Cannonbet?
Cannonbet offers a wide variety of sports, leagues, matches and bets – both pre-match and Live! For more information on bet types visit our section "Bet types".
What is the minimum and maximum stake I can place?
The minimum bet you can place is 0.5 EUR. The maximum bet is 2,000 EUR for single bets and 1,000 EUR for the combo bets. The maximum winning amount of any bet must not exceed 10,000 EUR.
What currencies can I bet with?
You can register an account at CannonBet with the following currencies:
EUR, USD, GBP, CAD, AUD, MYR, CHF, DKK, NOK, SEK, JPY, SGD, HKD.
How can I deposit money into my CannonBet account?
Click on "Deposit" in the section "My Account" and follow the instructions. You can make deposits quickly and easily via online money transfer services and also through bank transfer.
How can I deposit money using Skrill or Neteller?
You can deposit your CannonBet account via Skrill or Neteller by just visiting our Deposit page, choosing Skrill or Neteller payment methods, filling the needed information and clicking Deposit button.
How can I deposit money using a bank card?
You can deposit your game account via the payment system Visa/Mastercard. For making a deposit into your game account via the payment system Visa/MasterCard, enter the amount and protective code, then click on the "DEPOSIT" button. After filling in the data of your payment card in the opened window and confirming, the amount will be credited to your game account.
Can I make a deposit into my friend's Cannonbet account?
No, you can replenish only your own account with your personal funds. The card/account/wallet can be used for making a deposit only if their holder’s data match with the Cannonbet’s user’s data.
How can I make a withdrawal from my CannonBet account?
You can make a withdrawal from your account through:
○ Bank transfer
○ Skrill or Neteller
○ Credit Cards
Note: You can withdraw your money through the SAME method that you did a deposit.
How long does it take to process a request for withdrawal?
It may take from 1 to 5 days depending on the Withdrawal method you choose. Please note that before withdrawing money your account should be fully verified.
What documents should I Provide for the verification of my account?
To verify your identity you will need to provide a photo of your ID or Passport, a photo of a utility bill showing your full name and address or a bank statement showing your address and a photo or the screenshot of the payment method proof.
Am I allowed to transfer money from my Cannonbet account to my friend’s account?
No, there isn’t such a possibility.